Client work
Writing a creative brief your team can actually start from
A creative brief template for agencies: the eight questions it must answer, what to leave out, and how to turn it into jobs and tasks your team can start.
8 min read
Gareth Thurlow
Founder, Skybase
Gareth founded Skybase to give agencies and client teams one place for client work, from the brief to the sign-off.
Articles by Gareth Thurlow
Product guides
Saved views: the small habit that keeps a team focused
Saved filters for agency projects: five views worth setting up, how one shared view shows each person their own work, and how to keep the list short.
8 min read
Client work
Proof of client approval: what to keep when a client signs off
What proof of client approval should hold: who decided, when, on which exact version, how and with what note, plus file fingerprints to match the files.
8 min read
Client work
Getting useful video feedback from clients
How to get video feedback from clients you can act on: time-coded comments, pins on a paused frame, specific questions and one cut at a time.
8 min read
Client work
Approve with changes: the answer most approval processes miss
Why a yes-or-no approval forces extra rounds or reluctant yeses, and how Approve with changes, with a note, gets small fixes made without another round.
8 min read
Client work
Revision rounds: how many, and how to keep them straight
How many revision rounds to put in a quote, what counts as a round, and how to keep versions, open comments and decisions straight until sign-off.
8 min read
Client work
How to stop chasing clients for approval
Stop chasing clients for approval: set a due date, let reminders follow up, nudge once, ask fewer people and make every request quick to answer.
8 min read
Product guides
Let the board tidy itself: automations that wait, archive and move quietly
A Done column with 200 jobs in it helps nobody. Set rules that wait a few days, archive quietly and move work without a ping, so the board clears itself.
8 min read
Product guides
Slack and your project tool: what should go where
Keep decisions on the job and talk in Slack: post each project's updates to its channel, let thread replies land as comments, and preview job links.
8 min read
Client work
Client approval email templates for every stage
Six copy-ready client approval email templates: the first ask, a new version, a reminder, an overdue chaser, confirming sign-off and approve with changes.
9 min read
Client work
How to choose client approval software: 10 questions to ask
Ten questions to ask any client approval software before you commit: sign-in, pinned comments, versions, reminders, records, phones and reviewer cost.
9 min read
Client work
Keeping clients apart: client teams and join links for agencies with several clients
Run several clients in one workspace without them seeing each other: client teams, join links that need your approval, and guests who stay free.
8 min read